Fusion has expanded its workforce in India to over 10,000, reinforcing its position as a leading provider of customer experience management services and solutions.
Kolkata, West Bengal, India, 15th Mar 2023 – Fusion BPO Services, an industry-leading provider of customer experience management services and solutions, has announced that it has grown its workforce to over 10,000 in India.
Fusion has been providing a range of customer management services, including:
- Inbound and outbound call center services
- Live chat support
- Email support
- Back-office support
- Technical support
- Customer retention and loyalty programs
- Multilingual support
- Sales and telemarketing
- Customer Acquisition
- Customer feedback and surveys
- Quality assurance and monitoring
- Help desk and ticketing support
- Complaint management and dispute resolution
The company has a global presence and has built itself as a trusted partner for its clients, helping them achieve their business objectives and providing exceptional customer experiences across various verticals such as:
- Retail & Ecommerce
- Banking, Financial & Insurance
- Hospitality and tourism
- Technology and software
- Energy and utilities
This growth in the workforce is a testament to Fusion’s commitment to India and the company’s ability to deliver high-quality inbound and outbound call center services and solutions to clients worldwide. Adding over 10,000 employees further strengthens Fusion’s position as a leading provider of customer management services and solutions.
“We are excited to have grown our workforce in India to over 10,000 employees,” said Pankaj Dhanuka, CEO and Founder of Fusion BPO Services. ” India is a strategic market for us, and we are committed to investing in the country and its people. We have a highly skilled and talented team in India, and we look forward to continuing to deliver exceptional services and solutions to our clients.”
Fusion is dedicated to hiring and nurturing talents in India, providing opportunities for growth and advancement. In addition, the company offers a range of benefits and programs to support its employees’ well-being and professional development.
Fusion is a leading provider of call center services in India, focusing on inbound and outbound support. The company’s global presence in 14 countries and 28 locations caters to clients across various industries. Fusion is committed to delivering exceptional services and solutions to help clients achieve their business objectives and provide exceptional customer experiences.
Organization: Fusion BPO Services
Contact Person: Arif Anam
State: West Bengal
Release Id: 1503232788
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